Q: How do I temporarily suspend or permanently close my Nonk account?

Nonk offers two types of account suspension: Temporary Suspension (Cooling-Off): Log In → Profile → Responsible Gaming → Cooling-Off. Your account will be temporarily locked for 24 hours up to 30 days. Betting and deposits will be disabled during this period, but your balance will remain safe. Self-Exclusion (Long-Term): You can deactivate your account for 6 months, 1 year, or permanently. For permanent closure, Help Center Submit a direct request. You will not receive any promotional SMS or emails during the exclusion period. Important: Before closing your account, make sure to withdraw any remaining balance first. For more details, see Responsible Gaming।

Q: I made a deposit from bKash, the money left my account but hasn't shown up in my Nonk wallet — what should I do?

Deposits from bKash, Nagad, or Rocket typically Within 5 minutes arrive in your nonk wallet. Occasionally, network congestion may cause a delay of up to 15–30 minutes. Check the following first: Whether you received a confirmation SMS from bKash/Nagad. Check whether your Nonk account transaction history shows a "Pending" status. Whether you entered the correct number and amount during deposit. If it still hasn't arrived after 30 minutes: Help Center Open Live Chat and send your bKash/Nagad transaction ID along with a screenshot. Our support team typically resolves the issue within 1 hour. It may take a little longer at night or on holidays, but your funds are safe.

Question 1

How do I change my name or phone number on my Nonk account?

Accepted Answer

To update your personal profile, log in first. Then tap the profile icon in the top right corner and "My Profile" or "Account Settings" Select.

Name Change: click "Edit name" in the Profile section, enter your new name, and save. Name changes are generally only allowed once, so double-check before confirming.

Change Mobile Number: Changing your mobile number requires OTP verification — one OTP will be sent to your old number, and another to the new one. Once both are successfully entered, the number will be updated. If you no longer have access to your old number, please contact us directly via Help Center Contact us via Live Chat — our support team will verify your identity and make the change.

Question 2

How do I temporarily suspend or permanently close my Nonk account?

Accepted Answer

Nonk offers two types of account suspension:

Temporary Suspension (Cooling-Off): Log In → Profile → Responsible Gaming → Cooling-Off. Your account will be temporarily locked for 24 hours up to 30 days. Betting and deposits will be disabled during this period, but your balance will remain safe.

Self-Exclusion (Long-Term): You can deactivate your account for 6 months, 1 year, or permanently. For permanent closure, Help Center Submit a direct request. You will not receive any promotional SMS or emails during the exclusion period.

Important: Before closing your account, make sure to withdraw any remaining balance first. For more details, see Responsible Gaming।

Question 3

What kinds of slots games are available on Nonk — are they all the same, or are there different types?

Accepted Answer

Nonk's slots section offers several types of games, not just one. The main categories are:

Classic Slots (3-reel): Classic, no-frills slots — perfect for beginners. Bets start from as little as ৳10.
Video Slots (5-reel+): Theme-based games with animations and multiple paylines. Bonus rounds and free spins available.
Megaways Slots: Dynamic paylines with thousands of ways to win in a single spin.
Jackpot Slots: Special slots with progressive or fixed jackpots. One win could mean a massive payout.
Crash Games: Fast-paced slot-style games where a multiplier keeps climbing — cash out before it crashes.

The RTP (Return to Player) percentage is shown next to each game — check it before you play. Learn more In the Platform section।

Question 4

I made a deposit from bKash, the money left my account but hasn't shown up in my Nonk wallet — what should I do?

Accepted Answer

Deposits from bKash, Nagad, or Rocket typically Within 5 minutes arrive in your nonk wallet. Occasionally, network congestion may cause a delay of up to 15–30 minutes.

Check the following first:

Whether you received a confirmation SMS from bKash/Nagad.
Check whether your Nonk account transaction history shows a "Pending" status.
Whether you entered the correct number and amount during deposit.

If it still hasn't arrived after 30 minutes: Help Center Open Live Chat and send your bKash/Nagad transaction ID along with a screenshot. Our support team typically resolves the issue within 1 hour. It may take a little longer at night or on holidays, but your funds are safe.

Question 5

What is the minimum amount you can place a bet with on Nonk — what is the lowest limit?

Accepted Answer

Minimum bet amounts vary across different sections of Nonk. General guidelines:

Sports Betting: Minimum ৳20 per bet.
Live Betting: Minimum ৳20.
Classic Slots: Minimum ৳10 per spin.
Video Slots: Minimum ৳10, and ৳20 in select games.
Live Casino tables: Minimum ৳50 (varies by game).
Lottery: Minimum ৳50 per ticket.

Maximum bet limits vary depending on your account level and the event. High Roller Higher limits apply to certain members. Check the info page of each game or event for specific limits.

Question 6

Does Nonk have a mobile app — where can I find it and how do I install it?

Accepted Answer

Yes, nonk has a mobile app available for both Android and iOS.

Steps to install on Android:

Visit nonk.app from your browser.
Tap the "Download App" or "Android APK" button.
Go to your phone's settings and enable "Install from unknown sources".
Tap the downloaded APK file to install.

For iOS (iPhone) users: Open nonk.app in Safari → tap the "Share" button at the bottom → select "Add to Home Screen". This adds the web app to your home screen and it works just like a native app.

The app is fully featured — supporting Live Betting, deposits, withdrawals, and notifications. If you run into any issues during installation, Help Center Let us know.

Question 7

Where can I watch live scores and live streams for cricket or football matches on nonk?

Accepted Answer

Log in to Nonk and "Sports Betting" section. Next to each live match, you'll find a Red "LIVE" Look for the tag — tap it to get real-time scores and statistics. What you get: Ball-by-ball updates (cricket) or minute-by-minute scores (football). Team's recent form, cards, and substitute player information. Match stats: shots on target, run rate, overs remaining, and more. Video Streaming: Live video streaming is also available for selected matches. A minimum account balance is required to watch streams. See details Sports Betting page।

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